How to Solve Google Pixel 3 XL Black Screen Issue?

The Google Pixel 3 XL is known for its exceptional camera capabilities and smooth user experience. However, like any electronic device, it can encounter issues from time to time. One of the most common problems faced by Pixel 3 XL users is the black screen issue, where the phone’s display goes dark and becomes unresponsive. If you’re facing this problem, don’t worry; in this guide, we’ll walk you through a series of steps to troubleshoot and potentially solve the Google Pixel 3 XL black screen issue.

Restart Your Phone

Sometimes, the simplest solution is the most effective. A black screen issue could be caused by a temporary software glitch or a hung-up process. To restart your Google Pixel 3 XL:

  • Press and hold the power button on the right side of the phone. b. When the power menu appears on the screen, tap “Restart.”
  • This will force the phone to shut down and reboot. If the issue was due to a minor software hiccup, it should be resolved after the restart.

Charge Your Phone

A dead battery can lead to a black screen issue, especially if your phone has run out of power. To ensure your Pixel 3 XL has enough charge:

  • Connect your phone to a charger using the original USB-C cable and wall adapter. b. Let it charge for at least 30 minutes, even if there’s no immediate response on the screen.
  • Once the battery has sufficient charge, try turning your phone on again. If it powers up, the problem is likely due to a drained battery.

Safe Mode Boot

Sometimes, third-party apps can cause conflicts or glitches that result in a Pixel 3 xl black screen. Booting your phone into Safe Mode can help determine if this is the case. In Safe Mode, only pre-installed system apps will run:

  • Press and hold the power button until the “Power off” option appears on the screen. b. Touch and hold the “Power off” option until a prompt asking if you want to enter Safe Mode appears. c. Tap “OK” to confirm.
  • Your phone will restart in Safe Mode. If it boots successfully and the screen works, it’s likely that a third-party app is causing the issue. You’ll need to identify and uninstall the problematic app.

Factory Reset

If none of the previous steps resolve the black screen issue, you may need to perform a factory reset. This should be your last resort, as it will erase all data on your phone. Before proceeding, make sure to back up your important data:

  • Go to “Settings” on your phone. b. Scroll down and tap “System.” c. Select “Advanced.” d. Tap “Reset options.” e. Choose “Erase all data (factory reset).” f. Confirm your PIN, pattern, or password. g. Tap “Erase all data.”
  • After the reset is complete, set up your phone as a new device. If the black screen issue persists even after a factory reset, it may be a hardware problem, and you should contact Google Support or visit an authorized repair center.

Contact Google Support

If none of the above solutions work, it’s time to reach out to Google Support for assistance. You can contact them through the following methods:

  • Visit the Google Pixel support website and follow the instructions for troubleshooting your specific issue. b. Contact Google Support via phone, chat, or email for personalized assistance.
  • Google’s support team can provide guidance on further troubleshooting or help you arrange a repair if necessary.

Hardware Inspection

If you suspect a hardware issue is causing the black screen problem, you may need to have your Google Pixel 3 XL Black inspected by a professional. Common hardware issues that can lead to a black screen include a damaged display, faulty motherboard, or loose connectors. Visit an authorized Google repair center or a reputable smartphone repair shop to diagnose and fix any hardware-related problems.

What to do When Google Pixel Screen Goes Black?

When your Google Pixel’s screen goes black, start with a simple restart by holding down the power button. If that doesn’t work, ensure your phone is charged. Plug it into a charger for at least 30 minutes. If the screen remains black, try booting into Safe Mode by following specific instructions for your Pixel model. In Safe Mode, you can identify and uninstall problematic apps. If these steps fail, perform a factory reset, but remember to back up your data first. If the problem persists, contact Google Support for further assistance or consider having your device inspected at a repair center.

Is Black Pixel Dead or Stuck?

A Pixel 3 XL Black on a screen is typically considered “dead” when it’s entirely unresponsive and doesn’t emit any light. In contrast, a “stuck” pixel remains a single color, often appearing as a bright dot, and doesn’t change regardless of the screen’s content. Both dead and stuck pixels can be annoying but might have different causes and potential fixes.


Experiencing a black screen issue on your Google Pixel 3 XL can be frustrating, but by following the troubleshooting steps outlined in this guide, you can often resolve the problem. Start with simpler solutions like restarting and charging your phone, and if those don’t work, proceed to more advanced troubleshooting steps like Safe Mode and factory reset. If all else fails, don’t hesitate to reach out to Google Support for assistance. Remember to back up your data before performing a factory reset, as it will erase all your phone’s contents. With persistence and patience, you can get your Pixel 3 xl black in working order.

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